How do I help support Covid-19 Register and make a contribution payment?

We set out to develop and release Covid-19 Register for free to help the community and we have been blown away by the massive up take and support from individuals and business all over the country.

We will still provide the system and support for free, all we ask is if your business can afford to, please make a contribution to help us cover costs and allow us to continue providing support.

Contributing is easy, just login to your business portal and click "Make a Contribution".
There are options for $20, $30, $50, $70 or $100 so you can choose a value fair to your use of the software. We very much appreciate your support!

How does it work for people checking in to my business?

The brief overview….

Visitors, staff, customers etc… can all check-in to your business or location.

By registering a business you will have created a place people can check-in too.
To register go here - https://app.covidregister.nz/register

Once you have registered you will be given a QR Code that can be printed out and put on display. Visitors can scan this code or they can search for your business and check-in. You can also can check them in as a guest.

Visitors don’t need an app installed to use the C19 Register. First time users can simply use their camera to scan the code which so they can enter their details and check-in. Alternatively, they can go to covidregister.nz and select “I want to check-in” and find your business.

For those first time users, their device should automatically ask them if they want to install the app, or they can manually install it at any time.

From that point on, visitors can open the C19 Register app, click Scan QR Code to check-in. It will remember their details.

As a business you will see live visitor logs (who is there now) and full logs grouped by day. You can also export your logs if you need to provide them to the MOH or DHB.

How do I register a business and get a QR Code?

The QR Codes are automatically generated when you register a business.

You can register a new business at https://app.covidregister.nz/register .

You can login to your existing business account at https://app.covidregister.nz/business .

There is a Print QR Code button to print out the default A4 sheet with the QR Code and instructions, or you can click on the QR Code image itself and download to use it in your own poster or labels.

Do visitors need to install an app first?

No, C19 Register is a Progressive Web App and can be used in a web browser or safely be installed on Android and iPhones like a mobile app.

When a visitor shows up that hasn’t used this before, they simply scan a QR Code with their phone camera or search for your business using their web browser, no app required. Once they have checked in, they can choose to install it like an app and from there can just open it, click Scan Qr Code and they're checked in.

This means visitors don't get stuck downloading and installing an app, registering an account before they can even check-in.

What if they don’t have a phone, can I check-in a guest?

Yes. In your business login area at https://app.covidregister.nz/business there will be a button "Check-in a Guest". This can be used for staff to enter guest details. You can use a shared business login or invite staff to your business account to check-in guests.

The business side is completely separate to the personal side. No personal data is shared.

How can we see our visitor logs?

There are a couple of ways to see visitors have checked in.

Live visitor log

A business can see active visitor logs - who has checked in but not out. This active log will automatically update every 30 seconds.  To view  it, on the business page ( https://app.covidregister.nz/business ) to the right of the business name, there is a timer icon. Click this to see active check-ins. This will also show a total number of visitors.

Complete Visitor log

To see the complete history of visitors for the last 4 weeks you can go to the business page ( https://app.covidregister.nz/business ) and select Visits in the top right corner.

Can I download or export visitor logs?

Yes. You can go to Visits and there will be a download button next to the business name. Simply enter the From and To dates to download the visitors in that time frame. Your CSV download will be prepared and email will be sent for you to download it. You will have 60 minutes before the link expires.

As a business, how can we tell visitors have checked in?

There are a couple ways to tell if a visitor has checked in:

When a visitor checks in they will have a confirmation screen with a time stamp. They can show this screen to staff. If they have closed the screen they can easily bring it back up, there will be an active check-in showing at the top of their screen.

A business can see live visitor log - who has checked in but not out (note, business can also see complete visitor logs). On the business page to the right of the business name, there is a timer icon. Click this to see active check-ins. This will also show a total number of visitors. This list is updated every 30 seconds.

How do visitors check-out?

There are several ways to check-out.

1. When a visitor checks-in they will be shown a confirmation screen. This screen has an option to check-out. There is the ability to adjust the time should they remember after they have left.
   
2. Visitors will have a blue Active Check-in bar displayed at the top of their screen when they are checked in. They can select this and check-out.
   
3. Businesses can see active check-ins. If you know a visitor has left, you can check them out from there. To bring up the active check-in list, select the timer icon to the right of your business name at https://app.covidregister.nz/business
   
4. If a visitor leaves and checks-in to another place, they will be checked out automatically as they can not be in two places at once.
5. Finally, check-ins will expire. Check-outs due to inactivity/expiration will show in your visitor logs

How can we check people out of our business?

On the business page to the right of the business name, there is a timer icon. Click this to see active check-ins. There is a check-out button here for each visitor.

Can I invite staff or other users to my business?

Yes. You can invite users to your business so they can check-in guests and/or view visitor logs.

1. Go to https://app.covidregister.nz/business
2. Click the user icon to the right of the business name
   
3. Add the email address of the person you are inviting in and select their role in your business.
   • Standard can only check-in guests
   • Manager can check-in guests, view visitor logs and invite users
4. An invite is sent to the new user to accept the invitation and create an account if they don't already have one. The user will now be able to see your business when logging in to https://app.covidregister.nz/business .

Can I share my business login?

Yes, but you should know you can invite staff or users to your business so they can login themselves.

The business login is completely separate to the personal check-in side. This means you can have a common login for staff to access the business account to check-in guests or see visitor logs. It will not give any kind of access to each other's personal information or diaries.

Can I register more than one location or business?

Yes. If you own more than one business or  would like to keep visitor logs separate based on a location you can register a separate business/location so it will have its own QR Code and visitor logs.

To do this, go to your business account at https://app.covidregister.nz/business and click the "Add new Business/Location" button.

I can’t register my business? The message says it has already been registered?

This occurs when at least one person has checked-in into the business before it was registered. That business/location is then locked to stop any  random person registering the business and viewing visitor logs.

If you find this please email support@webfox.co.nz and we can clear the lock which will allow you to register the business.

Can we log deliveries?

Yes. You can invite staff to make/log deliveries.

1. Go to your business at https://app.covidregister.nz/business
2. Select Delivery/Site Visit
3. Select Staff tab (if not already)
   
4. Add your staff email address. Note, your staff should already have a personal check-in account to do this. They can go to covidregister.nz and select “I want to check-in” to get started.
5. By adding your staff email addresses, they will have a new “Log a Delivery / Job” section appear on their check-in screen.
6. They can select this to log a delivery

As a business you can see those delivery jobs by selecting Delivery/Site Visit for your business and then select the Visits tab.

Can staff log off site visits?

Yes. You can invite staff so when they visit a location for work, it will show that record under your business.

1. Go to your business at https://app.covidregister.nz/business
2. Select Delivery/Site Visit
3. Select Staff tab (if not already)
   
4. Add your staff email address. Note, your staff should already have a personal check-in account to do this. They can go to covidregister.nz and select “I want to check-in” to get started.
5. By adding your staff email addresses, they will have a new “Log a Delivery / Job” section appear on their check-in screen.
6. They can select this to log a delivery

As a business you can see those delivery jobs by select Delivery/Site Visit for your business and then select the Visits tab.

Do visitors need an internet connection to Check-in?

At the moment, yes. It does require an internet connection to check-in.

If a visitor does not have access to the internet, as a business you can check them in as a guest.

How can visitors use a QR Code?

Using a QR Code for the first time?

1. Hold your phone camera in front of the QR code (but don’t take a photo)
2. Wait for the prompt to open “covidregister.nz” in your browser
3. Enter your name, email address, phone number, and address
4. Follow the prompts, Click Submit

Already using Covid-19 Register

1. Simply open the app and click “Scan QR Code”

The app has its own built in scanner so for any first time users or anyone having trouble can go to https://app.covidregister.nz enter their details and they will see a "Scan QR Code" button (so long as they have not blocked access to the camera in their browser). From there they can scan your code and check-in. Users can also install this as an app on their device to make it as simple as "open the app, scan, check-in".

Alternatively, they can go to your own unique link (found on the Print QR Page) and enter their details, or https://app.covidregister.nz , enter their details and search for your business.

What about older versions of Android that don't have an in-built scanner in the camera?

Older older versions of Android can use Google Lens. To use Google lens, hold the home button to bring up the assistant.  Once the following listening dots stop

and you see the Lens button, click it to bring up the camera. Focus on the QR Code and click on the link.

Check-in Manually

First time, time users can go directly to your unique link or:

1. Go to covidregister.nz
2. Select “I want to check-in” from the main menu
3. Search for your business and enter their details
4. Click Submit

They have now checked in and from this point on they will have the “Scan QR Code” option in the app.

How can I install this as an App?

Covid-19 Register is a Progressive Web App and can be used in a web browser or safely be installed on a device like a mobile app.

For Android

1. Go to https://app.covidregister.nz in Chrome
2. At the bottom of your screen, select the option "Add covid-19 Register to Home Screen"
3. Didn’t see that option? Open the Chrome menu and select "Add to Home Screen"
4. You can now launch the Covid-19 Register app to check-in

For an Android example see here - https://youtu.be/WIglRrhRCMY

For iPhone

1. Go to https://app.covidregister.nz in Safari
2. Open the Safari menu and select "Add to Home Screen"
3. You can now launch the Covid-19 Register app to check-in

For an iPhone example see here - https://youtu.be/sM8Rr71vST8

What if there is no Scan QR Code button?

On Android, let's check the site/app is allowed to access the camera

1. Open app.covidregister.nz in Google Chrome (Not using the shortcut/installed version on your phone)
2. In the address bar tap on the lock
3. In the popup you'll likely see "Location - Allowed" "Camera - Blocked"
4. Tap on "Site Settings"
5. Enable access to the camera.

On iOS, Are you using an iPhone running iOS 13.1 - 13.3? Users have found upgrading to 13.4 resolves this issue. Go to Settings -> General and upgrade.

My phone keeps forgetting my details when I check-in

Are you using an iPhone running iOS 13.1 - 13.3? If so there is a bug in there that causes the app to forget your details. Users have found upgrading to 13.4 resolves this issue.

Go to Settings -> General and upgrade.

The QR Code is not working or says Invalid Format

It is more than likely visitors are scanning the code using the new government NZ Covid Tracer app. If so, unfortunately the new NZ Covid Tracer app will only work with it's own codes, it's not a generic qr code scanner as such, rather an app that has a scanner for its own codes. Visitors will need to scan other codes the way they normally would (usually just holding the phone camera up to it) and only use the NZ Covid Tracer app to scan official NZ Covid Tracer posters.

Covid Register will still work as usual, but not through the new government app.

Obviously with users scanning existing codes with the new app that will only work with its own codes... may get confusing. To scan the Covid-19 Register code is still easy, see here.

What's the difference between the new NZ Covid Tracer app and Covid-19 Register?

NZ Covid Tracer is just a personal diary (which Covid-19 Register also has in built) but has no business/venue compliance where a business must record the details of visitors. With Covid-19 Register, visitors can check-in for their own personal diary and it makes a log in the business register to meet business compliance requirements. Also visitors won't need to install Covid-19 Register or be pre-registered to use our codes, they can just show up, scan and register on the go. They can choose to install it for convenience next time though.

Covid Register will still work as usual, but not through the new government app.

Obviously with users scanning existing codes with the new app that will only work with its own codes... may get confusing. To scan the Covid-19 Register code is still easy, see here.